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Phone tower providers respond to connectivity issues during storms

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Feb 29, 2024

DURING and following the storms which occurred on February 13, people in many parts of the shire lost connection to phones and internet, in addition to or following the loss of electricity.

In many townships, Triple Zero was unavailable through the SOS service on mobile phones for close to 24 hours, as all of the phone towers were offline.

Telstra

Telstra Regional General Manager Steve Tinker said, “The severe storms in Victoria knocked out power in a number of areas, which affected some of our services.

“Our network sites need power to run. We have power backup built into almost all our network sites and they kept services running in many places long after the storms swept through. They however can’t last for extended power outages.

“Our hardworking teams on the ground worked around the clock to restore services, and all our mobile sites in the state were back online by Sunday, delivering coverage to our customers.

“We know how important it is to stay in touch during times like this and we worked to get everything back to normal as quickly as possible.”
In July, 2023, Telstra announced that they’re working with Starlink to deliver LEO satellite connectivity to provide voice and fixed broadband services in remote and hard to reach places.

They also recently announced that during 2024, they will be working towards a trial of direct to handset (DTH) satellite service for basic connectivity (initially text only) when they are outside of our terrestrial mobile network coverage.

DTH lays the pathway for outdoor connectivity for basic mobile services, starting…..

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